SOFTWARE LICENSE AND MAINTENANCE AGREEMENT

*** IMPORTANT INFORMATION - PLEASE READ CAREFULLY ***

This Software contains computer programs and other proprietary material and
information, the use of which is subject to and expressly conditioned upon
acceptance of this Software License and Maintenance Agreement (the
"Agreement").

This Agreement is a legally binding document between you (meaning the
individual person, or the entity that the individual represents, that has
obtained the Software for its internal productive use and not for outright
resale) (the "Customer") and EMC (which means (i) Isilon Systems LLC, if
Customer is located in the United States, Canada or Mexico; (ii) the local EMC
Corporation sales subsidiary, if Customer is located in any other country in
which EMC Corporation has a local sales subsidiary; and (iii) EMC Information
Systems International ("EISI"), if Customer is located outside the United
States, Canada and Mexico but in a country in which EMC Corporation does not
have a local sales subsidiary). Unless EMC agrees otherwise in writing, this
Agreement governs Customer's use of the Software except to the extent all or
any portion of the Software is: (a) the subject of a separate written
agreement; or (b) governed by a third party licensor's terms and conditions.
Capitalized terms have the same meaning as stated in the Agreement.

If Customer does not have a currently enforceable, written and separately
signed software license agreement directly with EMC or the Distributor from
whom Customer obtained this Software, then by clicking on the "Agree" or
"Accept" or similar button at the end of this Agreement, or proceeding with the
installation, downloading, use or reproduction of this Software, or authorizing
any other person to do so, you are representing to EMC that you are (i)
authorized to bind Customer; and (ii) agreeing on behalf of Customer that the
terms of this Agreement shall govern the relationship of the parties with
regard to the subject matter in this Agreement and are waiving any rights, to
the maximum extent permitted by applicable law, to any claim anywhere in the
world disputing the enforceability or validity of this Agreement.

If Customer has a currently enforceable, written and separately signed software
license agreement directly with EMC or the Distributor from whom Customer
obtained this Software, then by clicking on the "Agree" or "Accept" or similar
button at the end of this Agreement, or proceeding with the installation,
downloading, use or reproduction of this Software, or authorizing any other
person to do so, you are representing that you are (i) authorized to bind the
Customer; and (ii) agreeing on behalf of the Customer that the terms of such
written, signed agreement shall replace and supersede the terms of this
Agreement and shall govern the relationship of the parties with regard to this
Software (excluding any components which are accompanied by a third party's
license agreement), and are waiving any rights, to the maximum extent permitted
by applicable law, to any claim anywhere in the world disputing the
enforceability or validity of such written signed agreement.

If you do not have authority to agree to the terms of this Agreement on behalf
of Customer, or do not accept the terms of this Agreement on behalf of
Customer, click on the "Cancel" or "Decline" or other similar button at the end
of this Agreement and/or immediately cease any further attempt to install,
download or use this Software for any purpose, and remove any partial or full
copies made from this Software.

1. DEFINITIONS.

A. "Affiliate" means a legal entity that is controlled by, controls, or is
under common "control" of EMC or Customer. "Control" means more than 50% of the
voting power or ownership interests.

B. "Customer Support Tools" means any software or other tools made available by
EMC to Customer to enable Customer to perform various self-maintenance
activities.

C. "Distributor" means a reseller, distributor, system integrator, service
provider, independent software vendor, value-added reseller, original equipment
manufacturer ("OEM") or other partner that is authorized by EMC to license
Software to end users. The term shall also refer to any third party duly
authorized by a Distributor to license Software to end users.

D. "Documentation" means the then-current, generally available, written user
manuals and online help and guides provided by EMC for Software.

E. "Installation Site" means the ship-to address or other location identified
on the EMC quote or other document as the site of installation and/or use of a
Product, or a subsequent location approved by EMC.

F. "Maintenance Aids" mean any hardware, software or other tools, other than
Customer Support Tools, used by EMC to perform diagnostic or remedial
activities on Products.

G. "Product Notice" means the notice by which EMC informs Customer of
product-specific use rights and restrictions, warranty periods, warranty
upgrades and maintenance (support) terms. Product Notices may be delivered in
an EMC quote, otherwise in writing and/or a posting on the applicable EMC
website, currently located at
http://www.emc.com/products/warranty_maintenance/index.jsp. The terms of the
Product Notice in effect as of the date of the EMC quote shall be deemed to be
incorporated into and made a part of the relevant purchase order. Each Product
Notice is dated and is archived when it is superseded by a newer version. EMC
shall not change any Product Notice retroactively with regard to any Software
or Support Services listed on an EMC quote issued prior to the date of the
applicable Product Notice. Upon request, EMC shall without undue delay provide
a copy of the applicable Product Notice and/or attach it to the relevant EMC
quote.

H. "Software" or "Product" means the EMC software product which requires
acceptance of this Agreement, and any copies made by or on behalf of Customer,
Software Releases, and all Documentation for the foregoing.

I. "Software Release" means any subsequent version of Software provided by EMC
after initial delivery of Software but does not mean a new item of Software.

J. "Services" mean services provided by EMC or its designee to Customer and may
consist of (i) services for the support and maintenance of standard Products
("Support Services"); or (ii) consulting, installation, implementation, or
other services that are not Support Services ("Professional Services").

K. "Supplier(s)" means an entity (other than Customer) whose components,
subassemblies, software and/or services have been incorporated into the
Products and/or Services.

2. DELIVERY AND INSTALLATION.

A. Delivery. Title and risk of loss to the physical media, if any, which has
been sold by EMC directly or indirectly to Customer and contains Software shall
transfer to the Distributor, if any, or Customer upon EMC's delivery to a
carrier at EMC's designated point of shipment ("Delivery"). Unless otherwise
agreed, a common carrier shall be specified by EMC. Software may be provided by
(i) Delivery of physical media; or (ii) electronic means (where available from
EMC). .

B. Installation and Acceptance. EMC's obligation, if any, to install a Product
as part of the licensing fee, is set forth in the Product Notice. Acceptance
that a Product operates in substantial conformity to the Product's
Documentation occurs upon Delivery or electronic availability, as applicable.
Notwithstanding such acceptance, Customer retains all rights and remedies set
forth in the Section entitled "Product Warranty".

3. LICENSE TERMS.

A. General License Grant. EMC grants to Customer a nonexclusive and
nontransferable (except as otherwise permitted herein) license (with no right
to sublicense) to use (i) Software solely for Customer's internal business
purposes; and (ii) Documentation related to Software solely for the purpose of
supporting Customer's use of Software. Licenses granted to Customer shall,
unless otherwise indicated by EMC or Distributor, be perpetual and commence on
Delivery of the physical media or the date Customer is notified of electronic
availability, as applicable. Use of Software may require Customer to complete
EMC's then current product registration process, if any, to obtain and input an
authorization key or license file.

B. Licensing Models. Software is licensed for use only in accordance with the
commercial terms and restrictions of Software's relevant licensing model, which
are stated in the Product Notice and/or quote from EMC or Distributor. For
example, the licensing model may provide that Software is licensed for use
solely (i) for a certain number of licensing units; (ii) on or in connection
with certain hardware, or a CPU, network or other hardware environment; and/or
(iii) for a specified amount of storage capacity. Microcode, firmware or
operating system software required to enable the hardware with which it is
shipped to perform its basic functions, is licensed for use solely on such
hardware.

C. License Restrictions. All Software licenses granted herein are for use of
object code only. Customer is permitted to copy Software as necessary to
install and run in accordance with the license, but otherwise for back-up
purposes only. Customer may copy Documentation insofar as reasonably for
Customer's authorized internal use of Software. Customer shall not, without
EMC's prior written consent (i) use Software in a service bureau, application
service provider or similar capacity; or (ii) disclose to any third party the
results of any comparative or competitive analyses, benchmark testing or
analyses of Software performed by or on behalf of Customer; (iii) make
available Software in any form to anyone other than Customer's employees or
contractors; or (iv) transfer Software to an Affiliate or a third party.

D. Software Releases. Software Releases shall be subject to the license terms
applicable to Software.

E. Audit Rights. EMC (including its independent auditors) shall have the right
to audit Customer's usage of Software to confirm compliance with the agreed
terms. Such audit is subject to reasonable advance notice by EMC and shall not
unreasonably interfere with Customer's business activities. Customer shall (i)
provide EMC with the support required to perform such audit; and (ii) without
prejudice to other EMC rights, address any non-compliant situations identified
by the audit by promptly procuring additional licenses.

F. Termination. EMC may terminate licenses for cause, if Customer breaches the
terms governing use of Software and fails to cure within thirty (30) days after
receipt of EMC's written notice thereof. Upon termination of a license,
Customer shall cease all use and return or certify destruction of applicable
Software (including copies) to EMC.

G. Reserved Rights. All rights not expressly granted to Customer are reserved.
In particular, no title to or ownership of Software is transferred to Customer.
Customer shall reproduce and include copyright and other proprietary notices on
and in any copies of Software. Unless expressly permitted by applicable
mandatory law, Customer shall not, and shall not authorize any third party to,
modify, enhance, supplement, create derivative works from, reverse assemble,
reverse engineer, decompile or otherwise reduce to human readable form Software
without EMC's prior written consent.

H. Other License Terms. If a particular Software or component is covered by its
own license terms ("Separate License Terms"), typically in the form of a (i)
"click-to-accept" agreement included as part of the installation and/or
download process, or (ii) "shrinkwrap" agreement included in the packaging for
the Product, or (iii) notice indicating that by installation and/or use thereof
the related license terms apply, then, in case of conflict with the terms of
this Master Agreement, such Separate License Terms shall (a) prevail with
regard to Products or components for which EMC is not the licensor; and (b) not
prevail with regard to a Product or component for which EMC is the licensor.

4. WARRANTY.

A. Software. EMC warrants that Software will substantially conform to the
applicable Documentation for such Software and that any physical media provided
by EMC will be free from manufacturing defects in materials and workmanship
until the expiration of the warranty period. EMC does not warrant that the
operation of Software shall be uninterrupted or error free, that all defects
can be corrected, or that Software meets Customer's requirements, except if
expressly warranted by EMC in its quote. Support Services from EMC for Software
are available for separate purchase and the Support Options are identified at
the Product Notice.

B. Duration. Unless otherwise stated on EMC's quote, the warranty period from
EMC for Software is stated on the Product Notice. Software warranty commences
on Delivery of the media or the date Customer is notified of electronic
availability, as applicable.

C. Customer Remedies. EMC's entire liability and Customer's exclusive remedies
under the warranties described in this section shall be for EMC, at its option,
to remedy the non-compliance or to replace the affected Software. If EMC is
unable to effect such within a reasonable time, then EMC shall refund the
amount received by EMC for the Software concerned. All replaced Software
contained on physical media supplied by EMC shall be returned to and become the
property of EMC. EMC shall have no liability hereunder after expiration of the
applicable warranty period. The foregoing shall not void any supplementary
remedies made available to Customer by a Distributor, with respect to which EMC
shall have no liability or obligation.

D. Warranty Exclusions. Warranty does not cover problems that arise from (i)
accident or neglect by Customer or any third party; (ii) any third party items
or services with which Software is used or other causes beyond EMC's control;
(iii) installation, operation or use not in accordance with EMC's instructions
or the applicable Documentation; (iv) use in an environment, in a manner or for
a purpose for which Software was not designed; or (v) modification, alteration
or repair by anyone other than EMC or its authorized representatives. EMC has
no obligation whatsoever for Software installed or used beyond the licensed
use, or whose original identification marks have been altered or removed.
Removal or disablement of remote support capabilities during the warranty
period requires reasonable notice to EMC. Such removal or disablement, or
improper use or failure to use applicable Customer Support Tools shall be
subject to a surcharge in accordance with EMC's then current standard rates.

E. No Further Warranties EXCEPT FOR THE WARRANTY STATED IN THIS AGREEMENT, AND
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, EMC (INCLUDING ITS
SUPPLIERS) MAKES NO OTHER EXPRESS OR IMPLIED WARRANTIES, WRITTEN OR ORAL AND
ALL OTHER WARRANTIES ARE SPECIFICALLY EXCLUDED, INCLUDING, BUT NOT LIMITED TO,
THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE,
TITLE AND NON-INFRINGEMENT, AND ANY WARRANTY ARISING BY STATUTE, OPERATION OF
LAW, COURSE OF DEALING OR PERFORMANCE, OR USAGE OF TRADE.

5. SUPPORT SERVICES.

A. Support Services Purchased by Customer directly from EMC. If Customer
purchases Support Services for Software (or its related hardware, if any)
directly from EMC, such shall be delivered by EMC as specified in the
applicable Product Notice and in accordance with the agreement between EMC and
Customer governing such Support Services.

B. Support Services Purchased by Customer from Distributor. If Customer
purchases maintenance and support from Distributor, such shall be governed by
terms in place between Customer and Distributor. If Distributor purchases
corresponding Support Services directly or indirectly from EMC, Distributor may
contract with EMC for EMC to provide certain Support Services directly to
Customer on behalf of Distributor, and subsections C. through G. of this
Section 5 shall apply between EMC and Customer. In no event shall EMC's
obligations to Customer exceed the obligations of the agreement under which EMC
provides Support Services to Distributor.

C. Customer Support Tools. EMC may choose to make certain Customer Support
Tools available to assist Customer in performing various maintenance or support
related tasks. Customer shall use Customer Support Tools only in accordance
with the terms under which EMC makes such available.

D. Software Releases. Upon use of a Software Release, Customer shall remove and
make no further use of all prior Software Releases, and protect such prior
Software Releases from disclosure or use by any third party. Customer is
authorized to retain a copy of each Software Release properly obtained by
Customer for Customer's archive purposes and use such as a temporary back-up if
the current Software Release becomes inoperable. Customer shall use and deploy
Software Releases strictly in accordance with terms of the original license for
Software.

E. Support Services Exclusions. Support Services do not cover problems that
arise from (i) accident or neglect by Customer or any third party; (ii) any
third party items or services with which Software is used or other causes
beyond EMC's control; (iii) installation, operation or use not in accordance
with EMC's instructions or the applicable Documentation; (iv) use in an
environment, in a manner or for a purpose for which Software or its related
hardware was not designed; or (v) modification, alteration or repair by anyone
other than EMC or its authorized designees. EMC has no obligation whatsoever
for Software installed or used beyond the licensed use.

F. Cooperation. Customer shall (i) allow EMC remote and on-site (when
determined necessary by EMC) access to the Products to provide Support
Services; and (ii) furnish necessary facilities (which for on-site access means
suitable work space, computers, power, light, phone, internet network
availability, software and equipment reasonably required by EMC), information
and assistance required to provide the Support Services.

G. Support Contacts. Unless a specific number of authorized contacts are
indicated on the Product Notice, Customer shall designate in writing a
reasonable number of authorized contacts, as determined by Customer and EMC,
who shall initially report problems and receive Support Services from EMC. Each
Customer representative shall be familiar with Customer's requirements and
shall have the expertise and capabilities necessary to permit EMC to fulfill
its obligations. A change to the authorized support contacts by Customer shall
be submitted to EMC in writing.

H. Maintenance Aids. Customer authorizes EMC to store Maintenance Aids at the
Installation Site and agrees that such are for use only by EMC authorized
personnel. Customer shall not make any use thereof or authorize any third party
to do so. EMC is authorized, upon the conclusion of the Support Services or at
any other time, upon reasonable notice to Customer, to enter the Installation
Site, or to use remote means, to remove and/or disable Maintenance Aids and
Customer shall reasonably cooperate in this effort.

I. Data Security Options. Customer is fully responsible for the permanent
erasure of all information, including without limitation all personally
identifiable information and other protected information, on any replaced parts
or any other items that Customer provides to EMC for repair, trade-in, or
disposal, before such items are provided to EMC, and for all costs associated
with such erasure (descriptions and charges associated with EMC then currently
offered data erasure services are available on request). EMC is not responsible
for any information contained on such items notwithstanding anything to the
contrary herein.

J. Proactive Product Changes. EMC may, at its expense, implement changes to the
Products upon reasonable notice to Customer (i) when such changes do not
adversely affect interchangeability or performance of the Products; (ii) when
EMC reasonably believes such changes are required for purposes of safety or
reliability; or (iii) when EMC is required by law to do so. Customer shall give
EMC reasonable access to the Products for such purpose.

K. Movement of Software. If Customer is current in the payment of the
applicable Support Services fee, Customer may, to the extent technologically
compatible, discontinue all use of Software on the hardware or network
environment for which it was originally licensed and begin the corresponding
use thereof on a different Customer owned or controlled hardware or network
environment provided that Customer (i) provides EMC with advance, written
notice of such move; and (ii) pays the applicable transfer and/or upgrade fees
assessed by EMC for such a move (if any).

L. Remote Support Capability. As part of the Support Services, EMC makes
various remote support capabilities available for certain Products in
accordance with its then current policies and procedures. EMC's Support
Services fees are based on the availability and use of such remote support
capabilities. Customer has the option to activate or disable remote support
capabilities, but it shall notify EMC thereof without undue delay. If Customer
chooses to disable or to not activate the remote support features, then, with
regard to all Products affected by such disablement (i) EMC may assess Customer
a surcharge in accordance with EMC's then current standard rates; and (ii) any
agreed response times or other agreed service levels (if any) shall no longer
apply.

6. INDEMNITY. EMC shall (i) at its own expense defend Customer against any
third party claim that a Product or Support Service infringes a patent or
copyright enforceable in a country that is a signatory to the Berne convention;
and (ii) pay the resulting costs and damages finally awarded against Customer
by a court of competent jurisdiction or the amounts stated in a written
settlement negotiated and signed by EMC. The foregoing obligations are subject
to the following: Customer (a) notifies EMC promptly in writing of such claim;
(b) grants EMC sole control over the defense and settlement thereof; (c)
reasonably cooperates in response to an EMC request for assistance; and (d) is
not in material breach of this Agreement. Should any such Product or Support
Service become, or in EMC's opinion be likely to become, the subject of such a
claim, EMC may, at its option and expense, (1) procure for Customer the right
to make continued use thereof; (2) replace or modify such so that it becomes
non-infringing; (3) request return of the Product and, upon receipt thereof
refund the price paid by Customer, less straight-line depreciation based on a
five (5) year useful life; or (4) discontinue the Support Service and refund
the portion of any pre-paid Support Service fee that corresponds to the period
of Support Service discontinuation. EMC shall have no liability to the extent
that the alleged infringement arises out of or relates to: (A) the use or
combination of Software or Support Service with third party products or
services; (B) use for a purpose or in a manner for which the Software or
Support Service was not designed; (C) any modification made by any person other
than EMC or its authorized representatives; (D) any modifications to Software
or Support Service made by EMC pursuant to Customer's specific instructions;
(E) any technology owned or licensed by Customer from third parties; or (F) use
of any older version of the Software when use of a newer Software Release made
available to Customer would have avoided the infringement. THIS SECTION STATES
CUSTOMER'S SOLE AND EXCLUSIVE REMEDY AND EMC'S ENTIRE LIABILITY FOR THIRD PARTY
INFRINGEMENT CLAIMS.

7. LIMITATION OF LIABILITY.

A. Limitation on Direct Damages. EXCEPT WITH RESPECT TO CLAIMS PURSUANT TO
SECTION 6 ABOVE, EMC'S TOTAL LIABILITY AND CUSTOMER'S SOLE AND EXCLUSIVE REMEDY
FOR ANY CLAIM OF ANY TYPE

WHATSOEVER, ARISING OUT OF PRODUCT OR SUPPORT SERVICE PROVIDED HEREUNDER, SHALL
BE LIMITED TO PROVEN DIRECT DAMAGES CAUSED BY EMC'S SOLE NEGLIGENCE IN AN
AMOUNT NOT TO EXCEED (i) US$1,000,000, FOR DAMAGE TO REAL OR TANGIBLE PERSONAL
PROPERTY; AND (ii) THE PRICE PAID TO EMC FOR THE SPECIFIC SERVICE (CALCULATED
ON AN ANNUAL BASIS, WHEN APPLICABLE) OR SOFTWARE FROM WHICH SUCH CLAIM ARISES,
FOR DAMAGE OF ANY TYPE NOT IDENTIFIED IN (i) ABOVE OR OTHERWISE EXCLUDED
HEREUNDER.

B. No Indirect Damages. EXCEPT WITH RESPECT TO CLAIMS REGARDING VIOLATION OF
EMC'S INTELLECTUAL PROPERTY RIGHTS OR PURSUANT TO SECTION 6 ABOVE, NEITHER
CUSTOMER NOR EMC SHALL HAVE LIABILITY TO THE OTHER FOR ANY SPECIAL,
CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, OR INDIRECT DAMAGES (INCLUDING, BUT NOT
LIMITED TO, LOSS OF PROFITS, REVENUES, DATA AND/OR USE), EVEN IF ADVISED OF THE
POSSIBILITY THEREOF.

C. Special Exclusion. IN JURISDICTIONS THAT DO NOT ALLOW LIMITATION OR
EXCLUSION OF CONSEQUENTIAL OR INCIDENTAL DAMAGES, ALL OR A PORTION OF SECTION
7.A AND/OR 7.B ABOVE MAY NOT APPLY.

D. Regular Back-ups. As part of its obligation to mitigate damages, Customer
shall take reasonable data back-up measures. In particular, Customer shall
back-up the relevant data before EMC performs any remedial, upgrade, new
Software Release or other works on Customer's production systems. To the extent
EMC's liability for loss of data is not anyway excluded under this Agreement,
EMC shall in case of data losses only be liable for the typical effort to
recover the data which would have accrued if Customer had appropriately backed
up its data.

E. Limitation Period. All claims must be made within (i) the time period
specified by applicable law; or (ii) eighteen (18) months after the cause of
action accrues if (a) no such period is specified at law; or (b) the applicable
law allows the parties to agree to a shorter period than that specified
therein.

F. Suppliers. The foregoing limitations shall also apply in favor of EMC's
Suppliers.

8. EVALUATION AND LOAN TRANSACTION.

A. General. This Agreement shall also apply to (i) "Evaluation Products"
(meaning the copy of Software which contains this Agreement, including any
copies made by or on behalf of Customer, and all Documentation for the
foregoing, which are made available by EMC, directly or indirectly, to Customer
for a limited period of time at no charge to enable Customer to evaluate such
Products prior to making a final decision on procurement); and (ii) "Loaned
Products" (meaning the copy of Software which contains this Agreement,
including any copies made by or on behalf of Customer, and all Documentation
for the foregoing, which are made available by EMC, directly or indirectly, to
Customer for a for a limited period of time at no charge), subject to the
following provisions.

B. Schedule Content. The Products, period of use, Installation Site and other
transaction-specific conditions shall be mutually agreed between EMC or
Distributor and Customer (e. g. in the form of an evaluation or loan schedule),
and this signed schedule shall be the equivalent of purchase order under this
Agreement.

C. Title. No title shall pass to Customer, but shall remain with EMC.
Notwithstanding any deviating terms in a "click-to-accept" or "shrinkwrap"
license, all licenses to use Software expire at the end of the evaluation or
loan period.

D. Return. Customer shall promptly return Evaluation and Loaned Products upon
expiry of the agreed period or when terminated by EMC for convenience by giving
thirty (30) days' written notice, whichever occurs first.

E. Data Security Options. Customer is fully responsible for the permanent
erasure of all information, including without limitation all personally
identifiable information and other protected information, it stores on the
Evaluation and Loaned Products before such are returned to EMC, and for all
costs associated with such erasure (descriptions and charges associated with
EMC's then currently offered data erasure services are available on request).
EMC is not responsible for any information contained on such items
notwithstanding anything to the contrary contained herein.

F. Risk of Loss. The risk of loss or damage to any Evaluation and Loaned
Product passes to Customer at the time of arrival at the Installation Site and
remains with Customer until such Product arrives at the return location
specified by EMC. Customer is also fully responsible for the de-installation,
and any costs associated with such de-installation, of any data storage devices
placed into existing Products. EMC is not responsible for any information
contained on any Evaluation or Loaned Products notwithstanding anything to the
contrary herein. Customer shall provide for reasonable insurance coverage for
the Evaluation or Loaned Products during the period in which Customer bears the
risk of loss.

G. Use. Customer may use Evaluation Products and Loaned Products free of
charge, but, in the case of Evaluation Products, solely for the purpose of
evaluating the Products and not in a production environment.

H. Limitation of Liability. Without prejudice to any further limitations on
EMC's liability (which shall also apply to Evaluation and Loaned Products),
Evaluation and Loaned Products are provided "AS IS" and any warranty or damage
claims against EMC in connection therewith are hereby excluded, except in the
event of fraud or willful misconduct of EMC.

I. Indemnity. Unless otherwise specifically agreed in writing by EMC, EMC does
not provide maintenance or support for any Evaluation Software. CUSTOMER
RECOGNIZES THAT EVALUATION SOFTWARE MAY HAVE DEFECTS OR DEFICIENCIES WHICH
CANNOT OR MAY NOT BE CORRECTED BY EMC. EMC shall have no liability to Customer
for any action (or any prior related claims) brought by or against Customer
alleging that Customer's sale, use or other disposition of any Evaluation
Software infringes any patent, copyright, trade secret or other intellectual
property right. In event of such an action, EMC retains the right to terminate
this Agreement and take possession of the Evaluation Software. THIS SECTION
STATES EMC'S ENTIRE LIABILITY WITH RESPECT TO ALLEGED INFRINGEMENTS OF
INTELLECTUAL PROPERTY RIGHTS BY EVALUATION SOFTWARE OR ANY PART OF IT OR ITS
OPERATION.

9. CONFIDENTIALITY. "Confidential Information" means any information that is
marked "confidential" or "proprietary" or any other similar term or in relation
to which its confidentiality should by its nature be inferred or, if disclosed
orally, is identified as being confidential at the time of disclosure and,
within two (2) weeks thereafter, is summarized, appropriately labeled and
provided in tangible form. Confidential Information does not include
information that is (i) rightfully in the receiving party's possession without
prior obligation of confidentiality from the disclosing party; (ii) a matter of
public knowledge; (iii) rightfully furnished to the receiving party by a third
party without confidentiality restriction; or (iv) independently developed by
the receiving party without reference to the disclosing party's Confidential
Information. Each party shall (a) use Confidential Information of the other
party only for the purposes of exercising rights or performing obligations in
connection with this Master Agreement or any purchase order hereunder; and (b)
protect from disclosure to any third parties, by use of a standard of care
equivalent to that as used by recipient to protect its own information of a
similar nature and importance, and, no less than the use of reasonable care,
any Confidential Information disclosed by the other party for a period
commencing upon the date of disclosure until three (3) years thereafter, except
with respect to (1) Customer data to which EMC may have access in connection
with the provision of Services, which shall remain Confidential Information
until one of the exceptions stated in the above definition of Confidential
Information applies; and (2) Confidential Information that constitutes,
contains or reveals, in whole or in part, EMC proprietary rights, which shall
not be disclosed by the receiving party at any time. Notwithstanding the
foregoing, the receiving party may disclose Confidential Information (A) to its
Affiliate for the purpose of fulfilling its obligations or exercising its
rights hereunder as long as such Affiliate complies with the foregoing; and (B)
to the extent required by law (provided the receiving party has given the
disclosing party prompt notice).

10. EXPORT CONTROL. All content, Services and the technology included therein
(collectively the "Materials") provided under this Agreement are subject to
governmental restrictions on (i) exports from the U.S.; (ii) exports from other
countries in which such Materials may be produced or located; (iii) disclosures
of technology to foreign persons; (iv) exports from abroad of derivative
products thereof; and (v) the importation and/or use of such Materials outside
of the United States or other countries (collectively, "Export Laws"). Customer
shall comply with all Export Laws. Diversion contrary to U.S. law or other
Export Laws is expressly prohibited.

11. TERMINATION. Customer may terminate this Agreement for its convenience upon
thirty (30) days' notice to EMC. Either Customer or EMC may terminate this
Agreement upon written notice due to the other party's material breach of the
terms governing use of the Software; provided that such breach is not cured
within thirty (30) days after the provision of written notice to the breaching
party specifying the nature of such breach. Upon termination of this Agreement,
Customer shall cease all use and return or certify destruction of the
applicable Software (including copies) to EMC. Any provision that by its nature
or context is intended to survive any termination or expiration, including but
not limited to provisions relating to payment of outstanding fees,
confidentiality and liability, shall so survive.

12. MISCELLANEOUS.

A. References. Each party shall not, and shall not authorize or assist another
to, originate, produce, issue or release any written publicity, news release,
marketing collateral or other publication or public announcement, relating in
any way to this Master Agreement, without the prior written approval of the
other, which approval shall not be unreasonably withheld; provided, however,
that EMC may identify Customer for reference purposes unless and until Customer
expressly objects in writing.

B. Notices and Language. Any notices hereunder shall be in writing, and shall
be deemed given when delivered (i) in person, (ii) by overnight courier, upon
written confirmation of receipt, (iii) by certified or registered mail, with
proof of delivery, (iv) by facsimile transmission with confirmation of receipt,
or (v) by email, with confirmation of receipt (except for routine business
communications issued by EMC, which shall not require confirmation from
Customer). Notices shall be sent to the address, facsimile number or email
address set forth below, or at such other address, facsimile number or email
address as provided to the other party in writing. Notices shall be sent to:
EMC Corporation, 176 South Street, Hopkinton, MA 01748. Fax for legal notices:
508.293.7780. Email for legal notices: legalnotices@emc.com. The parties agree
that this Agreement has been written in the English language, that the English
language version shall govern and that all notices shall be in the English
language.

C. Entire Agreement. This Agreement (i) comprises the complete statement of the
agreement of the parties with regard to the subject matter hereof; and (ii) may
be modified only by a writing accepted by both parties. All terms of any
purchase order or similar document provided by Customer, including but not
limited to any pre-printed terms thereon and any terms that are inconsistent or
conflict with this Agreement, shall be null and void and of no legal force or
effect, even if EMC does not expressly object to such terms when accepting a
purchase order or similar document provided by Customer.

D. Force Majeure. Except for payment of fees, if a party's performance of its
obligations is prevented or interfered with due to any force majeure event,
including strikes, riots, insurrection, terrorism, fires, natural disasters,
acts of God, war, governmental action, or any other cause which is beyond the
reasonable control of such party ("Non-Performance Cause"), such Party shall
(i) promptly notify the other; and (ii) be excused from the performance of the
affected obligations on a day-for-day basis, during the Force Majeure Event;
(iii) use reasonable efforts to avoid or remove the Non-Performance Cause; and
(iv) move to resume performance as soon as possible after the Non-Performance
Cause is removed or ceases.

E. Assignment. Customer shall not assign this Agreement or any right or
delegate any performance without EMC's prior written consent, which consent
shall not be unreasonably withheld. Customer shall promptly notify EMC, and EMC
may terminate this Agreement on thirty days' notice, if Customer merges with or
is acquired by a third party or otherwise undergoes a change of control. EMC
may use EMC Affiliates or other sufficiently qualified subcontractors to
provide Services to Customer, provided that EMC shall remain responsible to
Customer for the performance thereof.

F. Governing Law. This Agreement is governed by: (i) the laws of the
Commonwealth of Massachusetts when EMC means Isilon Systems LLC; (ii) the laws
of the applicable country in which the applicable EMC subsidiary is registered
to do business when EMC means the local EMC subsidiary, and (iii) the laws of
Ireland when EMC means EISI. In each case, the applicability of laws shall
exclude any conflict of law rules. The U.N. Convention on Contracts for the
International Sale of Goods shall not apply. In the event of a dispute
concerning this Agreement, Customer consents to the sole and exclusive personal
jurisdiction of the courts of competency in the location where EMC is
domiciled.

G. Independent Contractors. The parties shall act as independent contractors
for all purposes under this Agreement. Nothing contained herein shall be deemed
to constitute either party as an agent or representative of the other party, or
both parties as joint venturers or partners for any purpose. Neither party
shall be responsible for the acts or omissions of the other party, and neither
party shall have authority to speak for, represent or obligate the other party
in any way without the prior written approval of the other party.

H. Partial Invalidity. If any part of this Agreement, a purchase order or an
EMC quote is held unenforceable, the validity of the remaining provisions shall
not be affected.

13. COUNTRY SPECIFIC TERMS.

A. CANADA. The terms in this subsection A apply only when EMC means Isilon
Systems LLC:

1. Section 2.A (Delivery). The second sentence is deleted in its entirety and
replaced with: "Title and risk of loss to physical media, if any, transfers to
Customer at the time and place that the media clears Canadian Customs."

2. Section 3.A (General License Grant). The second and third sentences are
deleted and replaced with: "Licenses granted, unless otherwise indicated on the
Product Notice or quote from EMC or Distributor) shall be perpetual and
commence on the date the physical media, if any, clears Canadian Customs or
electronic availability of such Software to Customer." Documentation is
licensed solely for purposes of supporting Customer's use of the Software as
permitted in this Section.

3. Section 12 (MISCELLANEOUS). Add the following as new subsection I:

I. The parties have required that this Agreement be drawn up in English and
have also agreed that all notices or other documents required by or
contemplated in this Agreement be written in English.

Les parties ont requis que cette convention soit redigee en anglais et ont
egalement convenu que tout avis ou autre document exige aux termes des
presentes ou decoulant de l'une quelconque de ses dispositions sera prepare en
anglais.

B. United Kingdom. The terms in this subsection B apply only when EMC means the
EMC sales subsidiary located in the United Kingdom (currently EMC Computer
Systems (UK) Limited):

1. Section 4.D (Warranty Exclusions). The entire section is deleted and
replaced with:

D. Warranty Exclusions. Except as expressly stated in the applicable warranty
set forth in this Agreement, EMC (including its suppliers) provides Software
"AS IS" and makes no other express or implied warranties, written or oral, and
ALL OTHER WARRANTIES AND CONDITIONS (SAVE FOR THE WARRANTIES AND CONDITIONS
IMPLIED BY SECTION 12 OF THE SALE OF GOODS ACT 1979) ARE SPECIFICALLY EXCLUDED
TO THE FULLEST EXTENT PERMITTED BY LAW, INCLUDING, BUT NOT LIMITED TO, THE
IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE,
AND ANY WARRANTY ARISING BY STATUTE, OPERATION OF LAW, COURSE OF DEALING OR
PERFORMANCE, OR USAGE OF TRADE.

2. Section 7 (LIMITATION OF LIABILITY). This Section is deleted in its entirety
and replaced with:

7. LIMITATION OF LIABILITY AND PRESERVATION OF DATA.

A. The entire aggregate liability of EMC (including its suppliers) under or in
connection with the supply of the Software or Service, whether in tort
(including negligence), for breach of contract, misrepresentation or otherwise,
is limited in respect of each event or a series of events: (i) to the amounts
actually paid by Customer for the Software or Services which give rise to such
liability during the twelve (12) month period immediately preceding the date of
the cause of action giving rise to such claim; or (ii) Great British Pounds
Sterling one million (pounds 1,000,000), whichever is the greater amount. In no
event shall EMC (including its suppliers) or Customer be liable to the other or
any other person or entity for loss of profits, loss of revenue, loss of use or
any indirect, special, incidental, consequential or exemplary damages arising
out of or in connection with this Agreement, the license of the Software or the
provision of Services, and the use, performance, receipt or disposition of such
Software or Services, even if such party has been advised of the possibility of
such damages or losses. Nothing in this Agreement shall operate to exclude or
restrict EMC's liability for: (a) death or personal injury resulting from
negligence; (b) breach of obligations arising from section 12 of the Sale of
Goods Act 1979; or (c) fraud.

B. CUSTOMER OBLIGATIONS IN RESPECT OF PRESERVATION OF DATA. During the Term of
the Agreement, the Customer shall:

1) from a point in time prior to the point of failure, (i) make full and/or
incremental backups of data which allow recovery in an application consistent
form, and (ii) store such back-ups at an off-site location sufficiently distant
to avoid being impacted by the event(s) (e.g. including but not limited to
flood, fire, power loss, denial of access or air crash) and affect the
availability of data at the impacted site;

2) have adequate processes and procedures in place to restore data back to a
point in time and prior to point of failure, and in the event of real or
perceived data loss, provide the skills/backup and outage windows to restore
the data in question;

3) use anti-virus software, regularly install updates across all data which is
accessible across the network, and protect all storage arrays against power
surges and unplanned power outages with Uninterruptible Power Supplies; and

4) ensure that all operating system, firmware, system utility (e.g. but not
limited to, volume management, cluster management and backup) and patch levels
are kept to EMC recommended versions and that any proposed changes thereto
shall be communicated to EMC in a timely fashion.

3. Section 13 (MISCELLANEOUS). Add the following as new subsection I:

I. Each of the parties acknowledges and agrees that in entering into this
Agreement, it does not rely on, and shall have no remedy in respect of, any
statement, representation, warranty or understanding (whether negligently or
innocently made) of any person (whether party to this Agreement or not) other
than as expressly set out in this Agreement as a warranty. The only remedy
available to Customer for a breach of the warranties shall be for breach of
contract under the terms of this Agreement. Nothing in Section 7 shall however
operate to limit or exclude any liability for fraud. No term of this Agreement
shall be enforceable under the Contracts (Rights of Third Parties) Act 1999 by
a person that is not a party to this Agreement. If any part of this Agreement
is held unenforceable, the validity of the remaining provisions shall not be
affected.

C. Ireland. The terms in this subsection C apply only when EMC means the EMC
sales subsidiary located in Ireland (currently EMC Information Systems
International:

1. Section 4.D (Warranty Exclusions). The entire section is deleted and
replaced with:

D. Warranty Exclusions. Except as expressly stated in the applicable warranty
set forth in this Agreement and the applicable exhibits, EMC (including its
suppliers) and makes no warranties, and ALL WARRANTIES, TERMS AND CONDITIONS,
WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED BY LAW, CUSTOMER OR OTHERWISE,
INCLUDING, BUT NOT LIMITED TO, ANY WARRANTIES, TERMS AND CONDITIONS, OF FITNESS
FOR PURPOSE, DESCRIPTION, AND QUALITY ARE HEREBY EXCLUDED TO THE MAXIMUM EXTENT
PERMITTED UNDER APPLICABLE LAW.

2. Section 7 (LIMITATION OF LIABILITY). This section is deleted in its entirety
and replaced with the following:

7. LIMITATION OF LIABILITY.

A. EMC does not exclude or limit its liability to the Customer for death or
personal injury, or, breach of obligations implied by Section 12 of the Sale of
Goods Act, 1893, as amended by the Sale of Goods and Supply of Services Act,
1980, or, due to the fraud or fraudulent misrepresentation of EMC, its
employees or agents.

B. Subject always to subsection 7.A, the liability of EMC (including its
suppliers) to the Customer under or in connection with an order, whether
arising from negligent error or omission, breach of contract, or otherwise
("Defaults") shall be: (i) the aggregate liability of EMC for all Defaults
resulting in direct loss of or damage to the tangible property of the Customer
shall be limited to damages which shall not exceed the greater of two hundred
per cent (200%) of the applicable price paid and/or payable for the Software or
Service, or one million euros (euro 1,000,000); or (ii) the aggregate liability
of EMC for all Defaults, other than those governed by subsection 7.B(i) shall
be limited to damages which shall not exceed (a) in respect of the Software,
the greater of one hundred and fifty per cent (150%) of the applicable price
paid and/or payable or five hundred thousand euro (euro 500,000); or (b) in
respect of the services, if any, the greater of one hundred and fifty per cent
(150%) of the applicable charges paid and/or payable or five hundred thousand
euro (euro 500,000).

C. In no event shall EMC (including its suppliers) be liable to Customer for
(i) loss of profits, loss of business, loss of revenue, loss of use, wasted
management time, cost of substitute services or facilities, loss of goodwill or
anticipated savings, loss of or loss of use of any software or data; and/or
(ii) indirect, consequential or special loss or damage; and/or (iii) damages,
costs and/or expenses due to third party claims; and/or (iv) loss or damage due
to the Customer's failure to comply with obligations under this Agreement,
failure to do back-ups of data or any other matter under the control of the
Customer. For the purposes of this Section 7, the term "loss" shall include a
partial loss, as well as a complete or total loss.

D. The parties expressly agree that should any limitation or provision
contained in this Section 7 be held to be invalid under any applicable statute
or rule of law, it shall to that extent be deemed omitted, but if any party
thereby becomes liable for loss or damage which would otherwise have been
excluded such liability shall be subject to the other limitations and
provisions set out in this Section 7.

E. The parties expressly agree that any order for specific performance made in
connection with this Agreement in respect of EMC shall be subject to the
financial limitations set out in sub-section 7.B.

F. The parties expressly agree that the provisions of Section 6 (INDEMNITY)
shall not be subject to the limitations and exclusions of liability set out in
this Section 7.

G. CUSTOMER OBLIGATIONS IN RESPECT OF PRESERVATION OF DATA. During the Term of
the Agreement the Customer shall:

1) from a point in time prior to the point of failure, (i) make full and/or
incremental backups of data which allow recovery in an application consistent
form, and (ii) store such back-ups at an off-site location sufficiently distant
to avoid being impacted by the event(s) (e.g. including but not limited to
flood, fire, power loss, denial of access or air crash) and affect the
availability of data at the impacted site;

2) have adequate processes and procedures in place to restore data back to a
point in time and prior to point of failure, and in the event of real or
perceived data loss, provide the skills/backup and outage windows to restore
the data in question;

3) use anti-virus software, regularly install updates across all data which is
accessible across the network, and protect all storage arrays against power
surges and unplanned power outages with Uninterruptible Power Supplies; and

4) ensure that all operating system, firmware, system utility (e.g. but not
limited to, volume management, cluster management and backup) and patch levels
are kept to EMC recommended versions and that any proposed changes thereto
shall be communicated to EMC in a timely fashion.

3. Section 7.D (Limitation Period). This Section is deleted in its entirety and
replaced with the following as a totally separate section:

WAIVER OF RIGHT TO BRING ACTIONS: The Customer waives the right to bring any
claim arising out of or in connection with this Agreement more than twenty-four
(24) months after the date of the cause of action giving rise to such claim.

D. European Union. The terms in this subsection D apply only when EMC means an
EMC sales subsidiary located in the European Union:

1. Section 3.A (General License Grant). The following is added at the end of
this section:

Customer shall not, and Customer shall not permit any third party to, modify,
enhance, supplement, create derivative works from, reverse assemble, reverse
engineer, reverse compile or otherwise reduce to human readable form the
Software without EMC's prior written consent, except to the extent that local,
mandatory law grants Customer the right to decompile such Software in order to
obtain information necessary to render such interoperable with other software.
In such event, Customer shall first inform EMC of its intention and request EMC
to provide Customer with the necessary information. EMC may impose reasonable
conditions on the provision of the requested information, including the payment
of a reasonable fee.

E. Australia. The terms in this subsection E apply only when EMC means the EMC
sales subsidiary located in Australia (currently EMC Global Holdings Company
(Australian Branch) ABN 86 669 010 6895:

1. Section 7 (LIMITATION OF LIABILITY). This section is deleted in its entirety
and replaced with the following:

7. LIMITATION OF LIABILITY.

A. Limitation on Direct Damages. EXCEPT WITH RESPECT TO CLAIMS ARISING UNDER
SECTION 6 OF THIS AGREEMENT, EMC'S AND ITS SUPPLIERS' TOTAL LIABILITY AND
CUSTOMER'S SOLE AND EXCLUSIVE REMEDY FOR ANY CLAIM OF ANY TYPE WHATSOEVER,
ARISING OUT OF SOFTWARE OR SERVICE PROVIDED HEREUNDER, SHALL BE LIMITED TO
PROVEN DIRECT DAMAGES CAUSED BY EMC'S SOLE NEGLIGENCE IN AN AMOUNT NOT TO
EXCEED (i) AUD$2,000,000, FOR DAMAGE TO REAL OR TANGIBLE PERSONAL PROPERTY; AND
(ii) THE PRICE PAID BY CUSTOMER TO EMC FOR THE SPECIFIC SERVICE (CALCULATED ON
AN ANNUAL BASIS, WHEN APPLICABLE) OR SOFTWARE FROM WHICH SUCH CLAIM ARISES, FOR
DAMAGE OF ANY TYPE NOT IDENTIFIED IN (i) ABOVE OR OTHERWISE EXCLUDED HEREUNDER.

B. No Indirect Damages. EXCEPT WITH RESPECT TO CLAIMS REGARDING VIOLATION OF
EMC'S INTELLECTUAL PROPERTY RIGHTS OR CLAIMS ARISING UNDER SECTION 6 ABOVE,
NEITHER CUSTOMER NOR EMC (INCLUDING EMC'S SUPPLIERS) SHALL (a) HAVE LIABILITY
TO THE OTHER FOR ANY SPECIAL, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, OR INDIRECT
DAMAGES (INCLUDING, BUT NOT LIMITED TO, LOSS OF PROFITS, REVENUES, DATA AND/OR
USE), EVEN IF ADVISED OF THE POSSIBILITY THEREOF; AND (b) BRING ANY CLAIM BASED
ON SOFTWARE OR SERVICE PROVIDED HEREUNDER MORE THAN EIGHTEEN (18) MONTHS AFTER
THE CAUSE OF ACTION ACCRUES.

C. Trade Practices Legislation: EMC's liability under any statutory right or
any condition or warranty, including any implied by any State Fair Trading Act
or the Trade Practices Act, 1974 (Cth) is, to the maximum extent permitted by
law, excluded. To the extent that such liability cannot be excluded, EMC's
liability is limited at the option of EMC to: (a) in the case of Software, any
one or more of the following: (i) the replacement thereof or the supply of its
equivalent; (ii) the repair thereof; (iii) the payment of the cost of
replacement thereof or of acquiring its equivalent; or (iv) the payment of the
cost of having such repaired, and (b) in the case of any Services performed by
EMC under or in connection with this Agreement: (i) the supply of those
Services again; or (ii) the payment of the cost of having those Services
supplied again.

F. New Zealand - The terms in this subsection F apply only when EMC means the
EMC sales subsidiary located in New Zealand (currently EMC CORPORATION (NEW
ZEALAND BRANCH) AKOS. 1188883:

1. Section 7 (LIMITATION OF LIABILITY). This section is deleted in its entirety
and replaced with the following:

7. LIMITATION OF LIABILITY.

A. Limitation on Direct Damages. EXCEPT WITH RESPECT TO CLAIMS ARISING UNDER
SECTION 6 OF THIS AGREEMENT, EMC'S AND ITS SUPPLIERS' TOTAL LIABILITY AND
CUSTOMER'S SOLE AND EXCLUSIVE REMEDY FOR ANY CLAIM OF ANY TYPE WHATSOEVER,
ARISING OUT OF SOFTWARE OR SERVICE PROVIDED HEREUNDER, SHALL BE LIMITED TO
PROVEN DIRECT DAMAGES CAUSED BY EMC'S SOLE NEGLIGENCE IN AN AMOUNT NOT TO
EXCEED (i) NZ$2,000,000, FOR DAMAGE TO REAL OR TANGIBLE PERSONAL PROPERTY; AND
(ii) THE PRICE PAID BY CUSTOMER TO EMC FOR THE SPECIFIC SERVICE (CALCULATED ON
AN ANNUAL BASIS, WHEN APPLICABLE) OR SOFTWARE FROM WHICH SUCH CLAIM ARISES, FOR
DAMAGE OF ANY TYPE NOT IDENTIFIED IN (i) ABOVE OR OTHERWISE EXCLUDED HEREUNDER.

B. No Indirect Damages. EXCEPT WITH RESPECT TO CLAIMS REGARDING VIOLATION OF
EMC'S INTELLECTUAL PROPERTY RIGHTS OR CLAIMS ARISING UNDER SECTION 6 ABOVE,
NEITHER CUSTOMER NOR EMC (INCLUDING EMC'S SUPPLIERS) SHALL (a) HAVE LIABILITY
TO THE OTHER FOR ANY SPECIAL, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, OR INDIRECT
DAMAGES (INCLUDING, BUT NOT LIMITED TO, LOSS OF PROFITS, REVENUES, DATA AND/OR
USE), EVEN IF ADVISED OF THE POSSIBILITY THEREOF; AND (b) BRING ANY CLAIM BASED
ON SOFTWARE OR SERVICE PROVIDED HEREUNDER MORE THAN EIGHTEEN (18) MONTHS AFTER
THE CAUSE OF ACTION ACCRUES.

C. Fair Trading Legislation. EMC's liability under any statutory right or any
condition or warranty, including any implied by the Fair Trading Act 1986 or
Consumer Guarantees Act 1993 ("FTA") or any similar law is, to the maximum
extent permitted by law, excluded. To the extent that such liability cannot be
excluded, EMC's liability is limited at the option of EMC to: (a) in the case
of any Software, any one or more of the following: (i) the replacement thereof
or the supply of its equivalent; (ii) the repair thereof; (iii) the payment of
the cost of replacement thereof or of acquiring its equivalent; or (iv) the
payment of the cost of having such repaired, and (b) in the case of any
Services performed by EMC under or in connection with this Agreement: (i) the
supply of those Services again; or (ii) the payment of the cost of having those
Services supplied again.
