Support Information

SoftArtisans Technical Services Department offers  Technical Support and Consulting Services.

Technical Support
support@softartisans.com

Technical Support, your first line of assistance, will help you get your applications up, and keep them running with SoftArtisans tools:

• Basic how-to questions
• SoftArtisans component installation support
• Quickly diagnosing and isolating errors in your code
• Correcting the syntax of SoftArtisans objects' methods and properties
• Basic configuration of IIS for use with SoftArtisans products

SoftArtisans offers three levels of technical support:

• Two-Hour Paid Priority Support Incident
  Guaranteed response within two business hours
  
• 24-Hour Paid Priority Support Incident
  Guaranteed response within one business day
  
• Free support
  As available

Consulting Services
consulting@softartisans.com

For an hourly fee, our Consulting Services staff will assist you with larger projects, and in developing applications powered by SoftArtisans Tools:

• Debug any part of a customer’s application.
• Write sections of code for use in a customer’s web application.
• Write entire web applications.
• Provide in-depth consultation on Windows administration and security.
  

Contact Information

Email

Technical Support	support@softartisans.com
Consulting Services	consulting@softartisans.com

Phone
In the U.S., call toll-free 1-877-SOFTART (763-8278), and press "3" for Technical Services.
Outside the U.S., call +1-617-738-0777, and press "3" for Technical Services. We do not accept collect calls.

Before purchasing support, please visit our support site at http://support.softartisans.com which answers many of our most common support issues. You will also find many common questions already answered in our searchable Knowledge Base.

Support Hours are Monday through Thursday 9:00 AM to 5:30 PM and Friday 9:00 AM to 4:30 PM U.S. Eastern Time (GMT-5 hours).

Please have your Order Number available when placing your call or sending your e-mail so we can confirm your purchase.

We will be able to solve your problem more rapidly and precisely if you submit the following information:

• The exact version of SoftArtisans JFile
• A description of the problem
• The error message you are getting
• The operating system and version
• Operating system service pack version
• Internet Information Server (IIS) version
• The exact version of Internet Explorer or Netscape Navigator
• The exact version of asp.dll (if using Active Server Pages)*
• Appropriate extracts of your HTML pages or ASP scripts

*To determine the version of a dll file, right-click the file and select Properties\Version.

General Contact Information

SoftArtisans , Inc.
1330 Beacon St., Suite 400
Brookline, MA
02446 USA
http://www.softartisans.com

Toll-free (US Only): 1-877-SOFTART (763-8278)
Telephone Outside the US: +1-617-738-0777
FAX: +1-617-738-6278